Live chat software is the best way to connect with the online clients. Online customer service is all about providing the right service at the right time. The online companies have the advantage of live chat software that allows them to provide product related and business oriented support to the client. This adaptable tool has the ability to act as a support tool, a technical tool and even communication channel between the company and the clients.

There are certain features and attributes of live support software that makes it the best thing that ever happened to online business. Some of these attributes and features are:

Mobile App System:

Almost thirty percent of the online traffic comes from Smartphones and tablets. This is why the online companies have created a mobile interface. More than that, the mobile live chat application helps the companies to make more clients and keep them happy. The mobile interface allows the companies to send chat invitations without any custom HTML coding, create granular invitation rules that will allow the companies to handle their clients at the right time and without making the client wait.

The Rescue Systems:

The good live support chat software will allow the companies to the clients according to their needs. Live chat is an efficient and effective way that can resolve any kind of problem at any time. However, the problems of the clients change almost every hour, some are too complex for a simple chat operator and he does not have sufficient information to solve the issue. This is why the chat software like WG Live Chat Software has the ability to easily transfer chats from one person to another in a seamless fashion. The chat transfer rate is between five seconds to ten seconds, which is impressive.

Email Management and Web Reports:

Email management is better than it was ever before. Live chat software allows companies to manage their emails in a better and more reliable way. The software will allow the company to get the full history of the client (all the emails sent or received from the client), the company is able to give well-informed responses and enhance the overall email efficiency.

The web report is another feature that allows the companies to be efficient in their online customer service with live chat software. The software will keep data of every client that visits your website and buys from you. These reports will be based on the language you client is using (which will allow you to narrow your circle).

Customer satisfaction is the main goal of live chat software. With its proper use, the agent can provide the best customer care services to the clients at the time when he needs it the most.

Being connected to digital world provides myriad opportunities to online customers. Willingly or unwillingly, they come across various websites while searching their desired products online. However, only those are selected, which have already made a name in the market or which offer something enticing like live chat software. The presence of live chat window itself is the biggest trigger bringing and engaging visitors on a website.

Following are the ways through which live chat triggers website visitors.

Gain Visitors’ Attention through Proactive Chat Greetings

Proactive chat greetings prevent a customer from leaving a site. Usually, your chat support agents proactively greet visitors, the moment they land on your website. These greetings break idle or robotic look of your website, by making your browsers feel that there is someone real present, who could be easily approached when needed.

Seamless Text-Based Conversation Triggers Your Visitors to explore you more

Just sending an initial chat greeting is not enough to keep customers on your website for long time; rather, you need to go an extra-mile to keep them adhered to you.  By incorporating live chat software on your website, you can enable your customer service agents to conduct seamless text-based conversations with your website visitors.  Moreover, the continuous chat also enables visitors to get all their queries and concerns resolved at the spot.

Right Assistance at Right time Encourages Customers to Complete their Journeys on your Website

By using the traffic-monitoring feature of live chat, your CSRs can easily observe and analyze visitors’ activities on the website. Noticing the time duration spent on every page and comparing it, the support chat agents can get to know where a visitor is stuck and needs help. When a particular browser spends more time on one page of a website, your live chat agent can approach him proactively and can provide assistance. Thus, right assistance at right time encourages a visitor to continue his journey on your website. This even entices visitors to revisit your website in future.

24/7 Availability Enables Visitors Customers to Catch You Anytime

By integrating chat support software on your website, you allow your website visitors to catch you anytime they feel free.  Thus, your maximized availability keeps you in-front of your visitors’ eyes round the clock.

Live chat on an e-commerce website attracts visitors in a number of ways. Its presence makes your website more lively and useful.

We are aware of how important customers are because without them, your business will not be so prosperous. Customers are the driving force for any business because it’s the money they spend that helps you to operate. This is why they are given so much importance. They need to be served properly because this relationship is real sensitive in nature.

When a customer chooses you over another, they build a lot of expectations from you. One of the most important things they expect is help and assistance when they need; this necessarily, doesn’t have to be in-store help but could also refer to help through your website. Now, you’re probably thinking how that can be possible. It’s simple. The answer is to add live chat software to your website and serve your customers in real-time through your website. This decision will pay-off majorly once you realize how happy customers become when you provide help over the internet and it’s done instantly. A survey was conducted among users of social media and 33% of these people recommend brands which offer quick responses over accurate responses whereas 17% people wanted a slow yet effective response.

More than Meeting Customer Expectations
Meeting your customer’s expectations is a risky business and it goes way just losing customers.  Live support software will ensure rapid responses as well as effective ones so customers get to enjoy the best of both worlds. You can help your customers with problems in real-time so they no longer have to wait for delayed responses over email or wait on long queues when they call your complaint cell.

The decision to add live chat software to your website will be beneficial for you. You will be able to handle the concerns of customers’ right over the internet. You need to remember people who’re irritated by your customer’s services will blast your company about it amongst their friends and family. It doesn’t take negative feedback to circulate amongst people and you can probable imagine what sort of collateral damage it can do. Read over some important tips and help about various live support software and implement it on your website today!